Refund policy
Return & Refund Policy (Digital Products Only)
Overview
All items sold in this store are digital downloads. No physical products are shipped. Because digital files are instantly accessible, all sales are considered final.
Digital Returns
Digital products cannot be returned, as there is no physical item to send back. Once a file has been downloaded, it cannot be “returned” or revoked.
We therefore do not accept returns, exchanges, or cancellations for digital goods.
Refunds for Digital Products
Due to the instant nature of digital downloads:
Refunds are not offered once a file has been downloaded, except in the following limited cases:
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File corruption — The file is damaged or will not open.
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Non‑delivery — You did not receive your download link due to a technical issue.
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Duplicate purchase — You accidentally purchased the same item more than once.
If any of the above applies, please contact us with your order number so we can resolve the issue promptly.
Download Issues
If you experience problems accessing your files (e.g., error messages, missing pages, formatting issues), please contact us. We will ensure you receive a working version of your purchase. contact by email: hello@calvertdesigns2025.com