Refund policy

Return & Refund Policy

 

Digital Downloads

 

All digital products are non-refundable once the download link has been accessed or the file has been downloaded, as the product has been delivered in full at that point. If you experience a technical issue accessing your download, please contact us at calvertdesigns2025@gmail.com and we will resolve it or issue a refund if the issue cannot be fixed.

 

Printed Products

 

Our printed planners and notebooks are produced as standard, direct prints (not personalised) and are made to order. Because of this, we do not offer returns or refunds for change of mind.

 

If your printed item arrives with a genuine printing error or fault, please contact us at calvertdesigns2025@gmail.com within 7 days of delivery, including a photo of the issue. We will provide instructions for returning the faulty item to us.

 

Return postage for a faulty item is paid by the customer upfront. If the fault is confirmed to be a printing error on our part, we will reimburse your return postage cost in addition to arranging a replacement or refund.

 

If you have any questions about a return, please contact us at calvertdesigns2025@gmail.com and we will be happy to assist you.